Last updated 7 September, 2020
We may collect information that can identify you, such as your first name and email address (“Personal Information”), and other information that does not identify you, as listed below.
If you are a patient, we may collect and store your contact information such as name, email address, patient reference number and clinic code, when you register and use the Service or provide it to us for example, by corresponding with us by email. If you receive exercise prescriptions we will also store these in order for your clinician to access them. If you complete exercises we will also store the record of this, including time and date, for your clinician to review in order to make better decisions on the course of treatment to prescribe. If you send comments to your physio, these will also be stored and accessed by your physio.
If you are a clinician, the only Personal Information we will collect is your email address in the event that you choose to unsubscribe from the patient messaging functionality (so that you no longer receive patient messages) or when you correspond with us by email. Prescription information and messages you choose to send to your patient will be held stored in order that you can access this while you are treating the patient and for statutory period afterwards. If you have paid for a subscription your payment information will be held by our chosen third party payment provider and subject to their privacy notice (see ‘Service Providers’)
Device and Usage Information that may include information specific to your mobile device (e.g., model, operating system, mobile device id (similar to a website IP address); information about your logging in, use of features, functions, or notifications on the device.
Push Messages to prompt and encourage exercise: This includes the date each push message was sent and the device ID to which it was sent.
To enhance your user experience on the Application by operating, maintaining, and providing you with all of the content and features of the Application;
To manage your account and providing you with customer support. We may use your Personal Information to respond to your requests for technical support, service information or to any other communication you initiate via our website;
To perform research and analysis about your use of the Application; and
To detect and prevent any misuse of the Application by a user.
We may share your Personal Information with third parties that perform certain services on our behalf, such as our authorized IT service providers or analytics providers. In general, the third-party providers engaged by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, e.g. facilitating our Application and analyzing how our Application is used. Please note that they are obligated not to disclose or use the information for any other purpose.
Below you can find a list of some analytics service providers with whom we may share your Personal Information as described above, along with links to their privacy policies, which we recommend you read:
We may disclose information:
We may anonymize or aggregate data collected through the Application, so that it does not contain any Personal Information and use and disclose it for any purpose.
Please note when you provide Personal Information through our Service, the information may be sent to servers located in different countries around the world, including in the USA.
Please note sub-processors located in non-EU countries are bound by data transfer agreements to provide all available legal security measures in regard to data privacy. Should you have questions concerning data transfer to third countries please contact us at firstname.lastname@example.org.
If you would like to find out what information we hold about you, update or correct any information that you have provided to us through your use of the Application or object to the processing of Personal Information concerning you or ask for any Personal Information to be deleted, please contact us via email at email@example.com.
You can stop all collection of information by the Application by uninstalling the Application from your mobile device. You may use the standard uninstall processes as may be available as part of your mobile device or via the Application marketplace or network.
While we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we make all reasonable efforts to prevent it. However, you should bear in mind that submission of information over the internet is never entirely secure.
We do not collect and we are not responsible for the collection or security of any payment details and are not responsible for the storage of information by your clinician.
If there has been no activity on the Application for a period of one year, we will delete all Personal Information held by us.